Payments and subscriptions

How do I cancel my subscription and what happens then?

Cancel anytime, no notice periods: access until the end of the paid period, then the account moves to Free - reports and history remain.

1 min read

You cancel your subscription yourself, at any time - no notice periods, no phone calls, no "let's talk before you go".

Step by step

1.User menu → Plan & billingManage subscription.
2.In the Stripe portal, choose Cancel plan and confirm.
3.You'll receive a confirmation email with your access end date, and the app shows a "Canceling" note with the date next to your plan.

What exactly happens

You keep plan access until the end of the paid period - canceling only turns off auto-renewal. If you paid for a year, you use it until the year ends.
After the period ends, the account moves to the Free plan - it doesn't disappear.
Reports and audit history remain stored - canceling a subscription is not deleting an account. Exports and paid features stop working, but the data doesn't vanish. If you also want the data gone - that's a separate operation: How do I delete my account?
You can come back any time - repurchasing a plan restores the features immediately.

Before you cancel - two things worth doing

Download the exports of reports you may need (PDF/PPTX/CSV work until the period ends).
If the reason is price or plan fit - consider a downgrade instead of canceling, or write to us: contact@ga4audit.io.

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